Privacy Policy

iGNITED iDEA (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and personal data of all users who visit ignitedidea.com and its subdomains, or use our services. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the Digital Personal Data Protection Act, 2023 (India) and applicable data protection regulations.

1. Information We Collect

Information you provide directly: Name, email address, phone number, WhatsApp number (when you contact us, fill a form, or register for services); IGNOU enrolment details, programme name, and course codes (when you request academic mentorship or study resources); payment information (processed through secure third-party payment gateways — we do not store credit card or bank account details).

Information collected automatically: IP address, browser type, device type, and operating system; pages visited, time spent on pages, and referral source; cookies and similar tracking technologies (see Section 5).

Information from third-party services: Google Analytics data (anonymized traffic and usage patterns); WhatsApp Business API data (message delivery and read status for service communication).

2. How We Use Your Information

We use your personal data to: communicate with you about our services (mentorship, study resources, AI Insider Club); assign you to a relevant subject-matter mentor based on your programme and course; send you study materials, practice papers, or other educational resources you requested; process payments for paid services; improve our website, services, and user experience; send occasional updates about new resources or services (you can opt out at any time); comply with legal obligations.

3. Data Sharing

We do NOT sell, trade, or rent your personal data to third parties. We may share your information only with: our academic mentors (limited to your name, programme details, and course code — only what’s needed to provide mentorship); secure payment processors for transaction processing; legal authorities if required by law or to protect our rights.

4. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy. Specifically: account and contact information is retained for the duration of your active relationship with us plus 2 years; payment records are retained for 7 years as required by Indian tax laws; website analytics data is retained in anonymized form indefinitely; you may request deletion of your personal data at any time (see Section 7).

5. Cookies

We use cookies and similar technologies to enhance your browsing experience. These include: essential cookies required for website functionality; analytics cookies (Google Analytics) to understand how visitors use our site; advertising cookies (Google AdSense) that may serve relevant advertisements. You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encrypted communication channels (HTTPS), secure payment processing through trusted third-party providers, and restricted access to personal data on a need-to-know basis. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights (Under DPDP Act, 2023)

As a data principal under the Digital Personal Data Protection Act, 2023, you have the right to: access and obtain a summary of your personal data held by us; correct inaccurate or incomplete personal data; request erasure of your personal data (subject to legal retention requirements); withdraw consent for data processing at any time; nominate another person to exercise your rights in case of death or incapacity; file a grievance with us or with the Data Protection Board of India.

8. Children’s Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from children under 18. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., IGNOU official website, eGyankosh, payment gateways). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective upon posting to this page. The “Last Updated” date at the top indicates when the most recent revision was made. We encourage you to review this page periodically.

11. Contact Us / Grievance Officer

For any privacy-related queries, data access requests, or grievances, contact our Grievance Officer:

Email: support@ignitedidea.com
WhatsApp: +91 83839 82605
Website: ignitedidea.com

We will acknowledge your query within 48 hours and aim to resolve it within 30 days.

By using iGNITED iDEA’s website and services, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy.